CUSTOMER SERVICE REPRESENTATIVE

Job description

Your responsibilities

• Preparation and coordination of commercial offers: You are responsible for preparing, drafting, and managing commercial offers, in close collaboration with the sales team and other departments.
• Order entry and customer order follow-up: You ensure the accurate entry of customer orders into the system and closely monitor them to guarantee on-time delivery.
• Support to the sales team: You provide daily support to the sales team, particularly in managing customer contacts and handling specific requests.
• Handling internal requests: You process various internal requests and follow them through to their resolution or completion.
• Tender management: You act as a backup in tender management or assist your colleague in case of a high workload.
• ERP updates: You update ERP data when adjustments are needed and manage the machine fleet.
• Customer complaint management: You report customer complaints and follow up on supplier complaints.
• Billing follow-up: You manage billing and monitor disputed invoices.
  You report directly to the Customer Service Manager to ensure smooth communication and accurate activity follow-up.

Description of the profile

Your profile

• Education and experience: You hold a higher education degree (Bachelor’s level) in a commercial or logistics field, or you can demonstrate equivalent experience.
• Technical skills: You are proficient with standard office tools (Word, Excel), and knowledge of ODOO is considered an asset.
• Languages: You have an excellent command of both French and Dutch.
• Analytical skills: You have strong analytical abilities and can solve problems efficiently and quickly.
• Commercial mindset and customer service orientation: You have a genuine commercial sense and a strong customer-service mindset, enabling you to maintain positive client relationships and respond proactively to their needs.
• Versatility and organization: You are versatile, meticulous, and well-organized. You also show initiative, allowing you to take on various tasks and ensure their successful completion.

We offer

• A full-time, fixed-term contract (minimum 1 year);
• A comprehensive salary package, including numerous extra-legal benefits;
  • 20 legal vacation days, 5 RTT days and seniority leave;
  • Group and hospitalization insurance;
  • Net lump-sum expense allowance;
  • Year-end bonus;
  • Meal vouchers;
  • Eco-vouchers;
  • Bonus;
  • Laptop;
• An internal and external training program;
• A fulfilling and supportive work environment.