Customer Support Agent (m/f)

Description de fonction

About the job:

The role of the Customer Support Agent is to manage client relationships and provide the marketing team with comprehensive administrative support.

Responsibilities

• Handle customers’ day to day queries and complaints with speed and professionalism.
• You make it your mission for the business to excel in the area of customer support and consequently assure a good overall quality of the replies you provide.
• Based on customers’ input, you will obtain a good overview of the strengths and weaknesses of our product. You make sure to summarize those and suggest management with possible improvements.
• You show interest and keep yourself posted on all promotions we organize, so you can reply to the relevant questions of customers and pro-actively share it with them.

Description du profil

About the Candidate:

• You are a customer-oriented self-driven individual, eager to make a difference and help the company achieve its goals. On top of that, you have:
• A Bachelor's Degree or equivalent professional experience.
• Excellent written communication skills in Dutch and French. Understanding English is a plus.
• You are a flexible person, eager to learn and develop yourself, with excellent attention to details.
• Knowledge about the online gaming industry (a plus, not a necessity).
• Excel proficiency & general analytical skills (a plus, not a necessity).

Nous offrons

About the compensation package:

• A fulltime unlimited contract
• An exciting and various job in a young and dynamical team
• An attractive and competitive wage package, with several benefits according to the function (group insurance, hospitalization insurance…)
• A very large flexibility that gives a very good balance between private and professional life: you work most of the time from home, with specific schedules.