IT BUSINESS SOLUTIONS MANAGER

Description de fonction

Main activities and responsibilities

Business Development

• Lead business projects to sustain the growth of the airline: on-time within the budget and in-line with the business requirements
• Manage the company web sites development by conducting end-to-end projects with the collaboration of the business owner:

• Define business requirements with stakeholders, developing RFP.
• Solutions options assessment
• Project execution until delivery, including deployment, early life support and transition to BAU
• Monitor the RUN project performance, including the incident management and service monitoring

• Ensure the company systems compliance with IT governance
• Collaborate with Marketing department on business opportunities to provide them full support and technical expertise
• Act as the reference for all kinds of architectures: software, network, business applications and security

Operations

• Responsible for operating, managing and enhancing the e-commerce web site to provide competitive market lead.
• Monitor service support:

• Incident
• Problem
• Monitoring

• Monitor service quality: continuity and performance management.

Budgets & Forecasts

• Support Chief Digital Officer to elaborate the annual budget.

Description du profil

Profile Requirements

Self-behaviour

• Any other duties that aim to the achievement of the department objectives within individual competences
• Display a positive, open and cooperative behaviour in order to facilitate a good relationship inside and outside the department, avoid and help solve conflicts
• Comply with Company policies, values and ethics
• Comply with local, national legislations and health & safety standards
• Report to hierarchy any hazards, non-compliances and risks whether to employees or to the company

Requirements and qualifications

• University degree in Computer Sciences or Equivalent
• Relevant experience in Passenger Services System (PSS) roll-out and day-to-day management (5-10 years)
• Project management certification required
• Experienced with payment gateway integration and fraud management is an asset
• Experienced in airline software landscape: crew management, scheduling, hotac, pairing and EFB
• Proven results to deliver web projects involving third party suppliers, departments and end-customers
• High degree of expertise with Microsoft technologies; with Azure AD Premium, O365 suite, EMS, Skype for Business
• Strong technical background (programming, database, network, security) required
•  Marketing experience with organic SEO, Google Analytics and mass emailing is an asset
• Continuous improvement minded
• Excellent communication skills in English (other EU language are advantages)
• Ability to manage multiple assignments in a multi-cultural & multi-site environment
• Ability to prioritise and be proactive
• Ability to work to tight deadlines, stress resistant
• Analytical skills, creative thinking, problem solving and flexibility
• Willing to travel and work outside regular office hours as required

Nous offrons

Offer

• A full-time position, permanent contract
• A remuneration that will be in line with the industry standards + additional benefits