Airport Duty Supervisor

Description de fonction

• OPERATIONAL

• Participates in customer services strategy at Brussels South Charleroi Airport.
• Oversees, manages and instructs all GHA and other third-party personnel.
• Ensures that the Ground Handler staffing levels are sufficient and maintained across all departments for optimum service delivery.
• Ensures passenger and aircraft handling practices conform to safety and security requirements as a foremost priority.
• Fosters excellent teamwork and team spirit within team members.
• Makes decisions, recommendations and takes actions pertaining to operations and uses unbiased rational approach to generate solutions.
• Liaises with BSCA personnel and other airport agencies on operational issues.
• Handles all Air Belgium flights within the shift and ensures that proper hand over is performed to the following Duty Supervisor.
• Acts as a liaison between airport service providers and users and monitors the day to day operations
• Provides input and recommendations to management to improve the effectiveness of the daily operations
• Motivate, engage and develop an organisational culture that reflects the company’s values
• Resolves customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling

• QUALITY

• Ensures that all services delivered by suppliers (including airport) are compliant with SLA’s and legal requirements and immediately reports any deviance to the Head of Department
• Ensures regular reporting of Airport field activities, identified potential risks and incidents to potholders and the AB Management team
• Reports immediately any damage to the aircraft to the respective Department Head

• SAFETY, HEALTH & ENVIRONMENT

• Ensures On Time Performance of Air Belgium operations
• Promote safety awareness and develop a safety culture with 3rd party agencies. Establish and actively engage the Safety Management System in the Ground Operations field.
• Reports safety related issue/incident to the Health and Safety Responsible and appropriate team members
• Identifies and mitigates safety and security risks for passengers and staff

Description du profil

Profil Requirements

Self-behaviour

• Excellent communication skills, ability to work cross functionally
• Customer orientation
• Problem solving oriented
• Comply with Company policies, values and ethics.
• Comply with local & national legislations
• Understand the business context in which the company operates that informs planning and decision making

Requirements and qualifications

• At least 5 years’ experience in the aviation industry
• Strong leadership, negotiation and influencing skills
• Ability to make decisions on the spot and under extreme work pressure
• Computer literate
• Fluent in French and English (written and spoken). Dutch is an asset
• Ready to work on shifts
• Ready to travel

Nous offrons

We Offer:

• A permanent contract
• A package in line with industry standards